USEFUL INFORMATION & FAQS

How do I buy a ticket?
You can purchase your entry at our event booking website here.

Do I have to attend the whole event? 
No! We have 3 different ticket types available. Whilst we encourage you to take the opportunity to attend classes with our brilliant teachers, you can also buy tickets to attend just the tea dance, or just the evening freestyle.

Can I turn up on the day?
This is a ticket only event, and there will be no opportunity to turn-up and purchase your space on the day. 

To avoid dissapointment, please do not attend if you don't have a pre-booked ticket.

What role should I purchase a ticket for?
Tickets are purchased by role (leader of follower) rather than gender, to recognise non-traditional dance roles.

You should purchase a ticket for the role in which you predominantly do and therfore the role you would likely take part in a classes as. During freestyle, you are welcome to take up whichever role you choose for each dance you have! 

For example, if a person is predominantly a follow during classes and freestyle and is likely to follow during a class, they should book a follow ticket, even if they are able to lead and may occasionally lead during freestyle.

I want to come but my ticket type is sold out! 
Unfortunately, the venue requires us to be strict on capacity. This means that if your ticket type is sold out, we are unable to make any exceptions. Please take a look on our Facebook event page for private ticket sales, and get in touch to let us know - we can add you to a waiting list. 

Why are leads/follows on hold? 
If a certain ticket type is showing as on hold, this means we've had to limit certain roles to allow us to maintain a healthy role balance. These events only work when there are enough people of each role to dance with! Check back later, as these tickets do become available again once a balance is met. 

I've bought a ticket but can no longer attend, what are my options? 
Tickets to The Pier are non-refundable, but can be transferred at no extra cost. Please arrange your own private sale (you can also post on our Facebook event page), and let us know the transfer details. Please note that we require confirmation of successful sale from both parties before information can be transferred.

Can I change my ticket type?
Yes! Please get in contact and we can change your booking online at difference cost (subject to availability).

What classes are there?
We have a full schedule available on this website here or in our event booklet which can be downloaded here. 

Printed copies will be up around the event space as well as scannable QR codes.

Do I need to book classes in advance? 
Classes in the Regency Suite will be held every hour on the hour, by a range of teachers, from 10am-4pm. These are included in your All Day Package pass and you are welcome to attend as many or as little as you like.

Masterclasses in the Coral Room, every hour, on the hour, from 11pm-7pm. These classes come at an additional cost and must be pre-booked in advance. 

Do I need a partner to attend the classes?
Classes in the Regency Suite are are normal rotational classes (like you would expect at a class night)

Masterclasses held in the Coral Room, are fixed partner classes and must be booked with a partner.

I don't have a regular partner to book a masterclass. How can I find one? 
Speak to other dancers at events, or get in touch - we might know of another dancer looking for a partner! You can also find a dedicated partner finding post on our Facebook event page for The Pier 2026.

The masterclass I want to do is sold out
Masterclasses have very limited spaces and therfore can sell out quickly. We have waiting lists in place for each masterclass, so please get in contact and let us know if you'd like to be added to the list. 

Which teachers are teaching at The Pier?
Click here to see our full line-up of teachers and find out a little more about them.

Which DJs are DJing at The Pier? 
Click here to see our full line-up of DJs at The Pier.

Can I dance with the teachers?
Absolutely! Our teachers will be dancing during the freestyle elements of The Pier and want to dance with you! 

Can I have a private lesson?
Unfortunately there is no space for private lessons at this event. However, if you need a little extra help, please speak to your teachers after their class and they will be happy to go through any moves from their class with you. 

What time can I arrive?
You won't be able to access The Pier event space until the time specified on your ticket, depending on what part of the day you are attending.

- All-Day ticket holders are welcome to join us from 9.30am and have full access to the event space until 2.30am.
- Tea dance only ticket holders can access the event space from 4pm-7pm.
- Freestyle only ticket holders have access to the event space from 8.30pm-2am.

You can welcome to access the rest of the Grand Pier outside of the times, within the Grand Pier's general opening hours.

Is there parking at the Grand Pier?
No, there is no dedicated car park due to the pier's unique location. However, there are many car parks locally, which you can check out on our 'event parking' page here.

Do I need to pay to access the Grand Pier?
Admission to The Grand Pier is free for The Pier event attendees. At the barrier, inform security that you are attending the Ceroc dance event - you will be allowed through with no charge. 

How do I find the event space?
Once past the ticket baiier, stroll up the pier, and when you reach the main pavilion entrance, turn right and follow the deck around the corner. You’ll find the Ceroc-access-only entrance there.

Is there disabled access to the event?
The event is held on the top floor of the building, accessed via stairs. However, there is a lift available within the event space, and also within the Grand Pier's amusement hall.

How do I check-in on the day?
Just inside the event area entrance, our friendly Ceroc crew will welcome you and check you in. Please provide your name and be ready to share your Ceroc membership number if asked. You’ll receive your event wristband here.

Can I leave the event space?
You are welcome to leave the event space and explore The Pier. Please keep your wristband on and visible to allow easy access on your return.

If I need a break, are there spaces I can go away from classes/freestyle?
The North Tower is your primary break out space, and there are balconies in all the rooms within the event area. You are also welcome to explore the rest of the pier, the pavillion and deck.

Where can I get drinking water?
A water station is available just outside the door to the North Tower.

Will there be refreshments on offer?
Hot drinks and cake will be provided in the North Tower during the afternoon tea dance. The bar will be available in the Regency Suite during the evening freestyle.

Disposable cups will be limited to help us reduce non-recyclable waste, so please bring drinks bottles and hot drinks cups with you where possible.

Is there anywhere to get lunch/dinner?
There are 2 cafes, a chip shop/takeaway, a bar and a tea room on the pier which you are welcome to use during pier opening hours.

Can I bring my own food and drink to the event?
You are welcome to bring your own food and drink to the event with you.

Can I leave the Grand Pier to eat elsewhere?
Yes, and there are many shops, cafes and restaurants locally in the town. When you arrive back at The Pier, inform the barrier guard that you are attending the Ceroc event, as you did on arrival.

Can I film the classes?
Please refrain from filming teachers during the class. Teachers will give you an opportunity to film the full routine and/or break down at the end of the class.

Can I take photos and videos during the event?
You are welcome to take photos and videos - plus we love when you share them on social media. However, if you are filming a specific person dancing, please be sure to check with them first.

Will there be a photographer/videographer?
There is no official photography or videoography taking place at this event. However, event organisers will be taking videos and photos throughout the day for promotional material. Let a crew member know if you would prefer not to be included.

Is there air conditioning?
The Regency Suite is air conditioned and there will also be fans for air  circulation. The room also had large doors opening onto the balcony to allow for fresh air and circulation.

The Coral Room (masterclasses) does not have air conditioning, but there will be a number of fans in the room, as well as large doors opening out on the balcony, which allow for fresh air and circulation.

Personal etiquette
Although we do everything we can to keep dance spaces cool, dancing can still make us a little hot, especially in warmer weather. Please remember to stay fresh, wear deodorant, change your clothes as necessary and wash your hands frequently. Hand sanitiser will be available in various locations around the venue.

Dance etiquette
Please be considerate of your partner and fellow dancers and remember airsteps are not permitted on our freestyle floor for safety reasons. Take care when doing any form of drop, keeping safety and spatial awareness at the forefront on your mind.

Can I have food or drink in the dance space?
Yes, you are welcome to bring food and drink into the dance space, but please help us to keep the dance space tidy by using the bins provided. Do not walk across the dance floor with drinks, and please help us by reporting any spillages or hazards should you notice them.

Who do I speak to if I need help?
Please speak to our crew members if you have a question or need a little direction - they’re happy to help! Crew members will be checking you in at the check-in desk, helping to row organise in the Regency Suite, and checking you in to your masterclass at the entrance to the Coral Room.

How do I know who's crew?
Our crew members will be wearing orange landyards and should be easy to spot!

If you have any other questions that are not answered here, please get in touch! Our contact information can be found on the contact page.